How we monitor CHPs

Each year we ask registered CHPs to provide us with updated information about their organisation to make sure they are still complying with the eligibility criteria and Performance Standards.

The information we ask for is outlined in the Annual Regulatory Report Template, which we send out to registered CHPs each year prior to their annual general meeting. 

We recommend prospective applicants review the Annual Monitoring and Reporting Framework [PDF, 233 KB], to understand what the annual monitoring requirements will look like, should they become a registered CHP. Please note, the Framework may vary slightly each year, depending on current issues CHRA may need to focus on.

Our Annual Regulatory Report is divided into three parts:

1. Response to areas of improvement

We may ask for information regarding a specific area of improvement that we have previously identified. Areas of improvement, and the type of documentation we require, will have previously been outlined in one of the following:

• the Evaluation Report at the time of registration;
• the previous year’s Annual Regulatory Assessment Report; or
• in a response to Change and Disclosure Reporting.

2. Annual supporting documentation

We require a set of supporting documents each year to help us assess compliance with the Performance Standards(external link). These include:

• complete and unredacted Board minutes (for the previous 12 months) - see our Board Minutes Guidance Note [PDF, 156 KB] for further details, including where limited redactions are allowed
• audited financial accounts in the name of the registered CHP
• complete budget forecasts for the registered entity for the next financial year following the provided audited accounts, including statements of:
  • income and expenditure
  • cash flows
  • financial position
  • changes in equity (or a reconciliation of opening equity to closing equity)
  • statement of the underlying assumptions upon which the budget forecast is based
• current insurance schedules, on the insurance provider’s letterhead, covering both organisational insurance and material damage to the properties in your portfolio
• business and strategic plans (if updated in the past 12 months)
• significant new capital expenditure (planned or undertaken) e.g. any new properties purchased or planned to purchase
• any new or updated policies and procedures where these have not been previously provided. Please note, these should directly relate to the performance standards.

3. Performance Standards compliance questionnaire

Each year, we include a questionnaire that is designed to test each CHP’s compliance against key Performance Standards. These questions vary from year to year to capture relevant legislative and regulatory changes. This allows each CHP to report on their performance, in line with the requirements of Part 10 of the Public and Community Housing Management Act 1992 and to provide additional context to the supporting documentation.