About the CHRA register

Purpose of the register

CHRA maintains a public register of all registered community housing providers (CHPs) as part of our statutory functions.

The register helps tenants, stakeholders and the public understand a provider’s registration and regulatory status. The register supports transparency by making information about registered CHPs publicly available.

The register is searchable, you can filter by organisation, location or NZBN. 

What’s changing

• The register has been updated from a static register to a traffic light register that provides a greater depth of information about community housing provider performance.
• Each individual CHP now has its own dedicated register page
• Individual CHP pages contain registration information and regulatory status information required to be publicly available.

Traffic light system

• The traffic light system provides a high-level view of a CHPs current regulatory status across five key performance standards areas (Governance, Management, Financial Viability, Tenancy Management, Property and Asset Management).
• Traffic light colours reflect regulatory status and action only
• They are not ratings, quality scores or rankings
• The register should not be used to compare providers against each other

You can find an explanation of each of the colours and related meanings on the register page.

Why we are making these changes

• The new format provides easier access to information about individual providers
• The register supports our move towards a more transparent approach by providing more detailed information about providers’ work.
• The register helps make formal regulatory actions more visible to stakeholders while remaining consistent with CHRA’s legislative role.

Clarifying statement

The register does not replace CHRA’s statutory regulatory processes or the rights of providers under the law.